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Mjog Service Status

This page provides you with current service statuses, which may affect your Mjog service.

Planned Maintenance


March 2023

Date: Wednesday, March 6th, expected to occur between 8:00 PM and 10:00 PM

Issue: Planned Server Maintenance

Affects: Message delivery

Description: 

We wanted to inform you about an upcoming planned maintenance activity on our systems.

During this period, you may experience temporary service delays in the delivery of messages. Our team will be working diligently to minimize any inconvenience caused, and we aim to complete the maintenance as swiftly as possible.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. If you have any urgent concerns or questions, please don't hesitate to contact our support team


Known Issues

August 2023


Date: 31th August 2023

Issue: Delivery receipts not working

Affects: EE Sites

Resolved?: Yes

Description: 

On the 31th of August we noticed we had not been getting delivery receipts back from EE/Soprano since the 29th. We managed to find and resolve the issue at 4:45pm. 

We apologise for the inconvenience this caused.

June 2023


Date: 9th June 2023

Issue: Messages and Replies not working

Affects: All Sites

Resolved?: Yes

Description: 

During the evening on the 8th we started having power failures on a machine hosting a core database. We recovered this around 5pm on Friday. Messages would have been sent after 5pm due to this issue.

We apologise for the inconvenience this caused.

Date: 5th June 2023

Issue: Smart Messages not being delivered

Affects: All sites with Smart

Resolved?: Yes

Description: 

After 1:30pm on the 5th of June Smart Messages failed to correctly send, and thus will show as sent but not delivered in your mjog. The issue did not occur after the 5th of June, on the 7th the issue was identified and steps were put in place to prevent it from happening. Apologies for any inconvenience this has caused.


April 2023

Date: 27th April 2022

Issue: EMIS Web Imports

Affects: All EMIS Web surgeries

Resolved?: Yes

Description: 

Following EMIS update 9.15.0.000 several sites are reporting errors where MJog tries to import data from Emis. We are aware of the problem, and have raised it with Emis support. This may affect both appointment reminders and the coding of batch messaging.  We apologise for any inconvenience caused.