How to manage an Mjog NHS Mail Account

This article explains how to manage an NHS Mail account that is used by Mjog.

If your Mjog has been configured to send messages using a dedicated NHS Mail account, there are a few important things that you will need to know in order to ensure that you have an uninterrupted service, such as password expiration.

NHS Mail passwords expire at some point up to a maximum of 90 days. Mjog requires the username and current password to be entered and stored in the Account Settings page in order for text messages to be sent via NHS Mail. 

Mjog has the facility to automatically manage your NHS Mail password so that you will not have to manually change the password for the account Mjog uses. This option is enabled by default for convenience, however you can disable it if required although this is not recommended.

Mjog will provide you with on-screen warnings when you login, to notify you when your password is due to expire (these will normally only be seen if Mjog is NOT automatically managing the NHS Mail password).

Should the NHS Mail password expire, or not be properly updated within Mjog Account Settings, your messages sent using NHS Mail will STOP until the password is properly updated.

On this page:

  1. Managing the NHS Mail account settings
  2. Updating the NHS Mail Password

Managing the NHS Mail account settings

  • From the Home Page of Mjog, click Settings:

  • Select the Administration tab:

  • Click Change my account settings:

  • Select the Connectivity tab:

The Connectivity page section displays the current details for the NHS Mail account used by Mjog:


The following table describes the settings that can be found on the Connectivity page.



Upload messages every

Here you can set how often Mjog sorts and orders the list of messages to be sent – this does NOT control how often messages are sent to patients.

As well as sorting your messages, Mjog will collect any replies, collect message delivery information (such as delivery receipts or message failure reports) and also check for any Mjog software updates.  We recommend that Mjog is set to upload at least once an hour.

NHS Mail Username

This is the NHS Mail address that Mjog uses to send your text messages.

This NHS Mail account will have been setup by your organisation for Mjog to use exclusively when the system was installed.

NHS Mail Password

This is the password for the NHS Mail account. This password MUST match the valid password set for the account.

Confirm Password

The NHS Mail Password should be re-entered in this box to ensure it was typed correctly.


Updating the NHS Mail Password

When you receive a warning (displayed on the Mjog Home Page or via email from Mjog Support) that the Mjog NHS Mail password is due to expire, follow these simple steps to change the password and update Mjog accordingly.

Changing the Mjog NHS Mail Password on NHS Mail

  • Log in to the NHS Mail account, by navigating to
  • Enter the Mjog NHS Mail username and current password (if you cannot remember the current password, you can check what is currently held within Mjog click Reveal/Hide):

If you are still unable to login to NHS Mail, click on the link to automatically recover your password using your security questions or contact your PCT IT Services / Helpdesk).

You may be prompted to immediately change your password – if you are, follow the on screen instructions. You can then update Mjog.
  • Once logged in to NHS Mail, click on the “toolkit” icon at the top of the page.
  • Now look for the Change Password link on the left-hand side panel and click on it.
  • Follow the on-screen prompts to change and confirm the new password.
  • Once the password has been changed, you will prompted to logout and close your browser.
  • Open another browser window and again try logging in at using the NEW password you have just set.
  • As long as you successfully login to the mailbox, your password has been successfully updated.
  • Logout of NHS Mail.

This has now changed your Mjog NHS Mail password within NHS Mail, you now need to update the Mjog Account Settings so that the password stored in Mjog matches and can be used to send your messages.

Updating the Mjog NHS Mail Password within Mjog

  • From the Connectivity page, enter (and confirm) your new NHS Mail password. You can click Reveal to ensure that you are correctly entering in the password:
  • Click Save Settings.

Now Mjog has been updated, your messages will continue to be sent without further disruption.  If Mjog has attempted to send messages whilst the passwords were not synchronised, don’t worry as Mjog will automatically try to send any relevant messages again later.