Managing Message Templates
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      3. Managing Message Templates

      How to edit the default appointment reminder template

      This article explains how to change the default appointment reminder template.

      When Mjog is first installed the appointment reminder message uses standard wording. The default wording of your appointment reminder can be changed.

      On this page:

      1. Editing the appointment reminder template for a Slot Type
        1. Editing the Text template
        2. Appointment fields
      2. Editing the Smart template
      3. Editing the appointment confirmation template
        1. Editing the Text template
        2. Editing the Smart template

        Editing the appointment reminder template

        • From the Home Page of Mjog, click Template Builder:

        • Select the Appointments tab:

        • Locate the default appointment reminder template:

        • Click Edit:

        Editing the Text template

        • Select the Text tab:

        • Enter your message into the text box, using the appointment fields where appropriate:

        Appointment fields

        The fields in the text editor allow you to insert patient and appointment information into your template:

        Field Description
        Title Inserts the patient's title, i.e. Mr / Mrs, etc.
        First Name Inserts the patient's first name.
        Last Name Inserts the patient's last name.
        Mobile Inserts the patient's mobile number.
        NHS Number Inserts the patient's NHS number.
        Day Short Inserts the day in short format, i.e. Mon / Tue, etc.
        Day Long Inserts the day in long format, i.e. Monday / Tuesday, etc..
        Day Number Inserts the day number, i.e. 01 / 02, etc.
        Month Short Inserts the month in short format, i.e. Jan / Feb, etc..
        Month Long Inserts the month in long format, i.e. January / February, etc..
        Month Number Inserts the month number in short format, i.e. 01 / 02, etc..
        Date Inserts the appointment date in Day-Month-Year format, i.e. 01/01/2022.
        Time 12 Hour Inserts the appointment time in 12-hour format, i.e. 9:30am.
        Time 24 Hour Inserts the appointment time in 24-hour format, i.e. 09:30.
        Type Inserts the slot type name, i.e. Telephone.
        Department Inserts the clinic name, i.e. General Clinic 09:30-12:00.
        Resource Inserts the clinician name, i.e. Dr. John Smith.
        Site Name Inserts the appointment location (if you have one or more branch surgeries).
        Site Phone Inserts the appointment location phone number (if you have one or more branch surgeries).
        Contact Number Inserts the main surgery contact number.
        Hospital Name Inserts the main surgery name.
        Textback Number This inserts a 'textback number', which allows patients to reply to your reminder (if you use NHS Mail for messaging), i.e. "please text CANCEL to <<Textback Number>> if you cannot attend the appointment".

        Editing the Smart template

        If your surgery is subscribed to Web Messenger and Smart, you must also update the Smart message template.

        • Select the Smart tab:

        • Click Save Changes to save your template:

        Editing the appointment confirmation template

        If you have appointment confirmations enabled, you must repeat the previous steps to edit the confirmation template:

        Editing the Text template

        • Enter your message into the text box, using the appointment fields where appropriate:

        Editing the Smart template

        If your surgery is subscribed to Web Messenger and Smart, you must also update the Smart message template.

        • Select the Smart tab:

        • Click Save Changes to save your template: