This section will show you how to opt patients in or out of the various messaging types in Mjog.
A patient may ask you to stop sending them messages of a certain type, this will often be SMS but may be sometimes be Smart messages if they don't have a smart phone and you have a Web Messenger subscription.
It is also possible to bulk exclude patients from receiving messages via Mjog.
On this page:
- Opting out an individual patient from SMS
- Opting out an individual patient from Smart
- How to bulk opt patients out of receiving messages
Opting out an individual patient from SMS
- From the Home Page of Mjog, click Check opt in / out:
- Search for the patient using their name, mobile number or NHS number
- Remove the tick from the message type you want to opt the patient out from.
- Click Save settings in the bottom left hand corner. (In the example below text has been opted out)
Opting out an individual patient from Smart
Do this when a patient doesn't have a smart phone and you have a Web messenger subscription. This will tell Mjog to send a normal sms to these patients.
- From the Home Page of Mjog, click Check opt in / out:
- Search for the patient using their name, mobile number or NHS number
- Remove the tick from the message type you want to opt the patient out from.
- Click Save settings in the bottom left hand corner.
How to bulk opt patients out of receiving messages
- From the Home Page of Mjog, click Settings:
- Select Opt In/Out:
- Click Bulk change the patient opt in/out preferences:
The Bulk Update of Consent Details screen prompts you to export a list of patients whom have opted out of text messaging from EMIS; you will need to create / run a report.
Once you have run the report, you will need to export it as a CSV file, with the columns formatted as shown below:
- When you have saved the CSV file from the EMIS report, and formatted the columns as shown above, click Choose File.
- Navigate to where you saved the CSV file and then click Upload.
Mjog will bulk exclude your patient list from receiving text / email / Voice messages (according to your Mjog subscriptions.