This section will show you how to opt patients in or out of the various messaging types in Mjog.
A patient may ask you to stop sending them messages of a certain type, this will often be SMS but may be sometimes be Smart messages if they don't have a smart phone and you have a Web Messenger subscription.
It is also possible to bulk exclude patients from receiving messages via Mjog.
On this page:
- Opting out an individual patient from SMS
- Opting out an individual patient from Smart
- How to bulk opt patients out of receiving messages
Opting out an individual patient from SMS
- From the Home Page of Mjog, click Check opt in / out:
- Search for the patient using their name, mobile number or NHS number
- Remove the tick from the message type you want to opt the patient out from.
- Click Save settings in the bottom left hand corner. (In the example below text has been opted out)
Opting out an individual patient from Smart
Do this when a patient doesn't have a smart phone and you have a Web messenger subscription. This will tell Mjog to send a normal sms to these patients.
- From the Home Page of Mjog, click Check opt in / out:
- Search for the patient using their name, mobile number or NHS number
- Remove the tick from the message type you want to opt the patient out from.
- Click Save settings in the bottom left hand corner.
How to bulk opt patients out of receiving messages
If your surgery uses the TPP SystmOne clinical system, you just need to opt patients out of SMS messaging from within their clinical record. The next time that Mjog performs an automatic import, the patient will be opted out.
If your surgery uses EMIS PCS or EMIS Web, you will need to follow this process:
- From the Home Page of Mjog, click Settings:
- Select Opt In/Out:
- Click Bulk change the patient opt in/out preferences:
The Bulk Update of Consent Details screen prompts you to export a list of patients whom have opted out of text messaging from EMIS; you will need to create / run a report.
Once you have run the report, you will need to export it as a CSV file, with the columns formatted as shown below:
- When you have saved the CSV file from the EMIS report, and formatted the columns as shown above, click Choose File.
- Navigate to where you saved the CSV file and then click Upload.
Mjog will bulk exclude your patient list from receiving text / email / Voice messages (according to your Mjog subscriptions.