ICE Overview

ICE Overview from Chris Carr, Pathology IT Systems Manager at Royal Devon & Exeter NHS Foundation Trust.


ICE Browser not opening

If ICE will not open (you may see a screen similiar to the one below) follow the 2 methods below to fix the issue.

Cant Reach Page error

Method 1. Rename Connections folder in Windows Registry

This is a 100% working method to fix INET_E_RESOURCE_NOT_FOUND error. This is a confirmed method by Microsoft. The error may occur after installing Microsoft Windows Creators update, but can be solved easily. Make sure you log-in to Administrator’s account, and follow the given steps.

  1. Open Windows Registry – press down Windows key + R and type regedit into the Run prompt, click OK. Now, expand folders in the given order – HKEY_LOCAL_MACHINE > Software > Microsoft > Windows > CurrentVersion > Internet Settings > Connections.
  2. Now, right-click the Connections folder and Rename it to ConnectionsX. Click Enter to save.
    Change Connections folder name to ConnectionsX

Method 2. Flush DNS

Flushing DNS is yet another confirmed method that helped to solve INET E RESOURCE NOT FOUND Chrome, Edge or another browser problem. A simple way to do it is described below. We also suggest checking our in-depth guide how to clear DNS cache on various operating systems.

  1. Press the magnifying glass icon in the taskbar, and then type cmd in the search bar. In the results, find Command Prompt. Don’t click on it with the left mouse button – click with the RIGHT button. Now, choose Run as Administrator. If asked, enter admin’s password.
  2. In the CMD, type: ipconfig /flushdns and press Enter. Please pay attention that there is a space before the forward slash (/).tutorial-flush-dns-settings-windows
  3. Finally, you should see “Windows IP Configuration. Successfully flushed the DNS Resolver Cache.” Now, you can close the Command Prompt.